Return & Refund
How claims and remedies work for B2B orders.
1. This is a B2B quotation process
Orders submitted on this site are quotation requests. No payment is taken online. You receive a proforma invoice stating price, freight, lead time and the claim window before production starts.
2. Claims
Inspect the goods on arrival. Damage or shortage must be reported with photos and the packing list reference so we can raise it with the carrier or our production team. The claim window and remedy are those stated on your proforma invoice.
3. Customized goods
Made-to-drawing and logo-marked goods cannot be resold, so they are not returnable for change of mind. If a customized item does not match the approved drawing or sample, we remake or credit it — that is the standard we hold ourselves to.
4. What we need from you
Vehicle model, bed length, quantity and destination port at inquiry stage. Most fitment problems are avoided before production, not resolved after it.